Claire Harrison, MD, DM, FRCP, FRCPath from Guys and St Thomas’ NHS Foundation Trust, London, UK talks to us about an upcoming session which will focus on the non-drug-related aspects of patient care. Prof. Harrison gives us some examples of the topics to be discussed, and explains how some of these topics can be applicable across a range of specialties. This interview was recorded at the 2017 European Hematology Association (EHA) annual congress held in Madrid, Spain.