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IMS 2022 | Using feedback to improve the experience of patients with multiple myeloma in the UK

Monica Morris, MSc, RN, Myeloma UK, Edinburgh, UK, comments on the results of the Clinical Service Excellence Programme (CSEP), a best practice initiative aiming to help hospitals deliver optimal care to patients with multiple myeloma. In this program, patients were asked to fill in a patient experience questionnaire. Overall, it showed that patients were struggling with waiting time and would like to have clear communication with their clinicians, as well as good coordination between different specialists. This interview took place at the 19th International Myeloma Society Meeting (IMS) held in Los Angeles, CA.

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